Our Oak Glen Tobacconist Rewards Program, helps you make some of that hard earned spending money go even further on your cigar purchases! It’s one of the many ways we thank you for being a loyal Oak Glen Tobacconist customer. You will earn 1 OGT Rewards Point for just about every $1 you spend with us. That’s an extra 5% back on most purchases, and you can use those rewards points on your very next order! The rewards discount will be issued in the form of a rewards code that you can apply during checkout*.

NOTE: You must have or create an account for yourself in order to earn, track, and spend reward points. Creating an account is also required on OGT Cigars for security and age validation purposes. To create an account, simply click the ‘MY ACCOUNT’ link at the top of your screen, and input your info. If, for some reason, you become locked out of your account, you can contact us, during business hours, to unlock it or simply wait 60 minutes and the account will unlock itself.

You can access ‘points’ in your account. Click ‘My Account’ in the top right corner above the header. Once in your account select ‘OGT Rewards Points’ on the left in the button selection below

EACH ITEM TELLS YOU HOW MANY OAK GLEN TOBACCONIST REWARDS POINTS YOU WILL EARN

Right above the ADD TO CART button, each item in the store will show you how many points you will earn for purchasing it.  

In your cart, you will also see a statement like this that indicates how many point you will receive for this order. It should look a little something like this: “Complete your order and earn XX OGT Rewards Points for a discount on a future purchase”

HOW DO I APPLY MY POINTS FOR A REWARDS CODE? 

It couldn’t be easier. Once you’ve earned Oak Glen Tobacconist, you will see a button that says “Apply Discount” in your cart or during the checkout process. Once you click on that, it will apply all of your points and convert that to a discount code on your order.

IS THER ANY FINE PRINT?

Hardly any. But there are a few rules to how your Oak Glen Tobacconist Rewards Points are earned and used. Let’s take a look.

  • You will earn points with just about every purchase you make at Oakglentobacconist.com.
  • Bonus points – When you register for a new account, you’ll earn 15 bonus points and for each product review you leave, you’ll earn 5 bonus points.
  • Rewards points expire after 6 months and have no cash value. It’s up to you to decide how/when to use them.
  • Oak Glen Tobacconist Rewards Points may not be used together with other coupon codes. Some exceptions may apply. See your cart for details.
  • You cannot use Oak Glen Tobacconist Rewards Points when paying for you subscription items.

If you have other questions regarding the Oak Glen Tobacconist Rewards Points  program, please send an email to info@oakglentobacconist.com and we will get back to you shortly.

** We reserve the right to change/modify the Oak Glen Tobacconist Rewards Points program without notice **

TOBACCO PRODUCTS ON OAKGLENTOBACCONIST.COM ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.

Prices on Oakglentobacconist.com are subject to change without notice. oak Glen Tobacconist is not responsible for typographical errors. OGT Cigars and Oak Glen Tobacconist reserve the right to reject any order for any reason. No order shall be binding at Oak Glen Tobacconist until it is accepted via Email/phone confirmation. Items may be purchased from this website using a valid credit or debit card for payment, by a person 21 years of age or older.  Shipping of items is completed by UPS or USPS.  Items must be shipped to a valid address, signature may be required. These terms and conditions of sale and the transactions contemplated thereby are governed solely by the laws of the State of North Carolina, and any and all claims related thereto must be brought and finally resolved solely in the courts of the State of North Carolina. By placing an order, you agree to all terms and conditions.

Knowledge about Security

We guarantee that every transaction you make at OGT Cigars will be 100% safe. Our secure server software (SSL) is the best available, and works 24/7 to protect your information from fraud or hacking. Your personal information is encrypted, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. We use all of the cutting edge technology on this website for the safety of our customer. Our customer’s information is as important to us as it is to them and we take extra effort to guarantee your transaction’s safety and this commitment. 

Privacy Policy 

The information we collect will be used to notify customers about updates to our website and periodic specials. We do not share any customer information with other organizations for any purpose.

Disclaimer

We reserve the right to cancel and fully refund any order for any reason. This includes but is not limited to pricing glitches, inaccurately described items, incorrectly coded promotional coupons, typographical errors, and honest mistakes. It is our policy, within reasonable action, accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.

Purchases are based on the information contained within product titles, descriptions, and pricing. Images may not depict the exact size, quantity, blend, etc of the cigars that are included in a particular purchase option. 

While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.

Samplers – In samplers that include cigars from different brands we reserve the right to substitute any cigar with equal or higher value. We substitute the same cigar of a different size, but occasionally a different cigar will be included.

Orders marked ‘Delivered’ – Once an order is marked delivered by our shipping partner, it is considered completed. If there is an issue with a delivered order (i.e. lost or stolen) the customer will need to, within 72 hours of delivery, file a police report, get an officer name, get contact information for the police station, and retrieve the police file number. These items must be submitted to our customer service team to assist in investigating and determining whether the reshipment of the order is warranted.

Packaging – We consider the box or bundle that cigars arrive in as packaging. Packaging may be altered or reduced based on availability. 

Rewards Points – Redeemed rewards points are converted into coupon codes. These codes generated from redeemed rewards points are considered promotions. As such, rewards points can not be used in conjunction with promotions that exclude other promotions. 

We are unable to refund prepaid debit / credit cards. 

RETURN/REPLACEMENT POLICY

Should you decide to cancel your order before it ships, we will assess a 15% restocking fee when refunding your order and 85% off your charges will be refunded.

Damaged/Missing Items from Order – For any Items that are missing or damaged when your order arrives, please provide a copy of the invoice/packing slip included with the order and retain all items (including all packaging) and send copies/pics to info@oakglentobacconist.com to claim a refund, replacement or return request

All merchandise shipped from the OGT Cigars warehouse leaves in perfect condition. If, however, your order is not in excellent condition when you receive it, we do want to make it right. We will ship replacements and allow the return of items based on the below conditions

  • Inspect the items in your order, and notify us within 5 days if anything appears to be wrong with your order. We cannot guarantee the quality of products more than 5 days after they are received. ‘Notify us within 5 days’ includes any form of recorded contact (i.e. a voicemail on our customer service phone line, or an email to our customer service email address), in the event that you can’t get a hold of someone right away
  • Contact us through the ‘Contact us’ page with the subject line, ‘return request’
  • In response, you will obtain a Return Authorization Number from us.
  • Return shipping will be paid by the customer. 
  • For all orders, a 25% restocking fee will be maintained, and 75% of the order total will be refunded. 
  • Once the returned order has been received, your refund will be processed. This can take 3-5 business days depending on your bank. 

We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will be refused. All authorized returns must be received within ten (10) business days after authorization issuance.

Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return.

When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

Customers who return complete orders for refund will be charged according to the shipping method selected for that shipment even if OGT Cigars covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.

We do not accept items returned outside their original box** and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.

We reserve the right to replace damaged products for international customers OR issue a refund for damaged products for international customers.